FAQ

Have a question?

No worries, check below to see our common FAQ. We understand that shopping online can be stressful at times, don't worry, we're here to help you with any questions you may have. Alternatively you can contact us through email Support@shyface.co.uk

How long will it take to get my order?
Where’s my package?
Received a faulty item?
How can I pay for my order?
How do I use a promotional code?
Do we receive a tracking number?
DO YOU SELL WHOLESALE?
COVID-19

This depends on whether it is an *International or a Domestic order. All orders within the U.K. are considered domestic orders and they are shipped and delivered within 2-3 business days. International orders may take up to 10 days to be delivered.

We typically ship out orders same-day when placed by 2pm. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order.

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team who will get this sorted for you. You can either submit a form through our contact us page or contact us directly - Support@shyface.co.uk

We accept the following payment cards: Visa (including Visa Debit) and MasterCard. We also accept PayPal payments & Apple Pay.

Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied.

*Please note, only one promotion/discount code is redeemable per order*

Unfortunately not, to keep our costs down we send our orders without tracking. If you wish tracking on your order please contact us, we are able to do this, but with extra cost.

We primarily sell directly to our customers through our website, but if you are looking to purchase a large quantity of bandanas please contact us for more information

With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.

We hope to maintain regular order shipments as best we can, and we appreciate your patience.

Stay well!

Free & Fast Delivery

We offer free standard delivery service on all bandana orders!

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Same Day Dispatch

All orders placed before 2pm Monday to Friday are dispatched the same day.

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Exchanges & Returns

You have 30 days from the shipping date to return your purchase.

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