Have a question?

No worries, check below to see our common FAQ. We understand that shopping online can be stressful at times, don't worry, we're here to help you with any questions you may have. Alternatively you can contact us through email Support@shyface.co.uk

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

This depends on whether it is an *International or a Domestic order. All orders within the U.K. are considered domestic orders and they are shipped and delivered within 2-3 business days. International orders may take up to 14 days to be delivered.

We use Royal Mail, you’ll be asked to select a delivery method during checkout.

We typically ship out orders same-day when placed by 2pm. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Unfortunately not, this will be something we will be adding in the future, so stay tuned!

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team who will get this sorted for you. You can either submit a form through our contact us page or contact us directly - Support@shyface.co.uk

Payment

We accept the following payment cards: Visa (including Visa Debit) and MasterCard. We also accept PayPal, Google Pay, Apple Pay, Klarna & Clearpay.

Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied.

*Please note, only one promotion/discount code is redeemable per order*

Depending on delivery method you choose you can receive a tracking number. Once your order has been dispatched you will receive an email with a tracking number on it.

Possible Delays

With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.

We hope to maintain regular order shipments as best we can, and we appreciate your patience.

Stay well!

There may be some delays with deliveries due to the busy Christmas period, we do apologies for any late deliveries.

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